Grupo TSK
The challenge
The TSK Group’s mining business unit, PHB Weserhütte, sought to improve the trinomial in its projects: profitability, deadlines and customer satisfaction.
How we did it
The central event was an Intelligence and Collective Action Summit. The 100 people from the business unit attended along with those people from the Group with whom they interact on a regular basis. All project leaders from around the world participated, from the United Kingdom to Morocco, from Guatemala to Oman.
After sharing exceptional stories about the best projects, the most relevant opportunity areas were worked on to achieve the challenge: management control, information flow, product and process standardization, planning and monitoring, after-sales service.
The process materialized in 51 “quick-wins” that directly contributed to the improvement of opportunity areas. Quick-wins are quick, effective improvement actions, with a low level of cost and effort.
The impact
Six months later, the profitability of the projects had increased and the contracting of new projects had grown by double digits, thanks to a new culture of greater initiative, collaboration and ambition.
Success stories of Madavi
Find out how our solutions have generated extraordinary results.
Eroski – Fresh section
The client’s objective was clear: increase market share, improve margin and reduce shrinkage in the fresh product sections, since they are the areas that most attract customers and benefit the rest of the sections.
Pepsico
The objective was to fully optimize the new channel strategy, structured around the five “Must Win Battles” (MWBs) defined by Pepsico’s headquarters in the U.S. The goal was to effectively and quickly engage everyone directly or indirectly involved with the channel. Pepsico achieved a 4-point increase in DTS market share.
This success was achieved because of the hundreds of people who influence channel management with very diverse and closely interconnected roles: from the CEO to the delivery drivers.
Eroski – Grateful Sale
Improve the sales capacity of customer service people. Enhance their commercial skills and attitudes to achieve greater results, while increasing customer satisfaction.
Gen TROPS
Promote a cultural change that allows the cooperative to be taken to another level, a highly attractive culture both for current farmers and to attract new producers. A culture that consolidates Trops as a market leader.
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