We have begun this new retail project with 8 stores in Barcelona and Girona. “It is about changing the point of contact with the customer.” We started with an in-person Summit lasting two days, with all of the store section heads. Then we facilitated 4 Impulses online with all the other people who form part of the stores’ sales team.

The objective is to increase customer satisfaction and an increase in sales of products and services. The people who are part of this great company have a great sense of belonging and also an exceptional camaraderie with a FNAC DNA that is very particular. REVOLUTION FNAC!