Project with VEGALSA supermarkets in Galicia.
We started the project in April 2022, working with 11 stores: 10 supermarkets and a hypermarket in the Galicia region.
Their goal is to be the best in customer service and to increase sales. It is all about taking advantage of the daily iterations with the customer; thousands of iterations between the people working in the stores and their customers. So the project is based on promoting and introducing an appreciative culture, in which the principles of abundance and simultaneity make everything much easier: seeing the best of what there is and involving everyone in moving towards that attractive image of the future. We started with a face-to-face two-day summit and then continued with 12 online pushes in which we involved each one of the stores, with all their employees. Next year we’re going to extend it to another 83 stores.