Academy
A high-performance team is one that consistently delivers exceptional results.
The Strengths-Based Teams program is the fastest way to achieve this.
Throughout the program, teams will identify and amplify both individual and collective strengths, aligning them with business objectives. It’s a hands-on process, starting with the team’s ambitions in culture and business, and focusing on what needs to be accomplished.
We often think in terms of strengths and weaknesses, but in reality, we only have strengths. What we call “weaknesses” are simply areas where we lack something. The question is: what can we achieve, here and now, with what we don’t have?
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Success stories of Madavi
Find out how our solutions have generated extraordinary results.
Suntory Schweppes
Suntory Schweppes Spain wanted to revolutionize its B2B Contact Center, increase performance and innovation, which serves 220,000 bars and cafes.
Eroski – Customer Experience
The challenge was to become the best chain in customer satisfaction. We rephrased it as ‘to be the best chain in customer and employee experience’, as the former is impossible without the latter.
In just six months, customer satisfaction in the pilot shops (300 employees) went from 68% to 83%. These metrics led to the project being scaled up to 28,000 employees.
Vegalsa – The will of many
Design and implement a unique management model that enables management’s strategy to be translated quickly and effectively to the customer touch point, creating a competitive advantage that is difficult to imitate.
Key metrics focused on customer experience, loyalty, sales, share and margin.
Pepsico
The objective was to fully optimize the new channel strategy, structured around the five “Must Win Battles” (MWBs) defined by Pepsico’s headquarters in the U.S. The goal was to effectively and quickly engage everyone directly or indirectly involved with the channel. Pepsico achieved a 4-point increase in DTS market share.
This success was achieved because of the hundreds of people who influence channel management with very diverse and closely interconnected roles: from the CEO to the delivery drivers.
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