A Rockefeller Corporation study found that for 70% of customers that don’t return to an establishment, the reason is the treatment they received there: they did not feel valued. This is what is called perceived indifference. Only 14% did not return because of dissatisfaction with the product or service. The study corroborated one of Madavi’s […]
The Madavi team is immersed in new projects, such as those being developed at Massimo Dutti and Friselva, a leading company in the pork sector. At Madavi we designed and facilitated a first Summit with, as a starting point, a selection of Massimo Dutti Style Advisors from all over Spain and Portugal. A spectacular day […]
Madavi has arrived in Portugal with its own team led by Margarida Partidário, and with its first projects for companies in the Retail sector. In Spain, in the Consumer Goods sector we present the exceptional case of Eroski, which has gone from 68% to 83% in customer satisfaction in the stores with whom Madavi has […]
In retail, how do you turn the store experience into something unique for the customer? “When the sale is made with gratitude to the customer and they feel that we have given them something more than the product itself, we sell much more,” affirmed Josu Madariaga, director of Customer Experience at Eroski, after working with […]
What better way to start the year than by talking about the power of positive emotions! It is well known that “serial entrepreneurs” celebrate their perseverance in the face of multiple failures and remain optimistic. The more times you shoot for goal, of course, the greater the chance that you will score one. But most […]
On many occasions, cultural change is a matter of survival. But for this reinvention process to be successful, it has to involve not only the company’s management, but also the greatest possible number of people within the organization, because it is a team task. To help our clients “change the way we change”, at Madavi […]
For collective dreams to become reality it is first necessary to change how we look around us, how we act and our own attitude towards life. Over recent years, we’ve seen hundreds of people who are eager to reinvent themselves, to give meaning to their working lives, having tired of trying methodologies that didn’t work. […]
We are delighted to present a new video with testimonials from our customers. On this occasion, REE, Vegalsa, Janssen, Pepsico, GSK and Eroski evaluate their experience with Madavi, our innovative methodology for change and in particular the results obtained. Thank you! “It seems really innovative and revolutionary to have so many of us gathered together […]
We live in a time when, more than ever, it will be necessary to promote a new way of working and a new corporate culture focused on people, more flexible and agile, able to adapt to a new reality marked by uncertainty, continuous transformation and emotionally vulnerable and unmotivated staff in many cases. In fact, […]
